Desktop Support / Resident Engineer - On-Site IT Support Specialist

Join MTS Global as a Desktop Support / Resident Engineer in the vibrant heart of Bali! This is your opportunity to provide on-site End-User Services (EUS) support, ensuring seamless, secure, and high-performance IT operations for our clients. In this role, you'll be the go-to person for all things IT, from troubleshooting hardware and software issues to providing training and guidance to end-users. You'll work closely with our team of IT professionals to deliver exceptional service and support to our clients.

As a Resident Engineer at MTS Global, you'll be based in Canggu, Bali, a lively and dynamic community that offers a unique blend of culture, nature, and modern amenities. You'll have the chance to immerse yourself in Bali's rich culture while contributing to the success of our clients' IT operations.

We're looking for a candidate with a strong background in IT support, a passion for helping others, and a commitment to delivering exceptional service. If you're ready to take on this exciting challenge and make a real difference in the lives of our clients, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide on-site End-User Services (EUS) support to ensure seamless, secure, and high-performance IT operations for our clients.
• Troubleshoot and resolve hardware and software issues, both remotely and on-site.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Provide training and guidance to end-users on the proper use and maintenance of IT equipment.
• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Work closely with our team of IT professionals to deliver exceptional service and support to our clients.
• Ensure compliance with IT security policies and procedures.
• Document and report on IT issues, incidents, and resolutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support, with a focus on desktop support and end-user services.
• Strong knowledge of Windows operating systems, including Windows 10 and Windows Server.
• Familiarity with ITIL and other IT service management frameworks.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Excellent communication and interpersonal skills, with the ability to work well in a team and with end-users.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Valid IT certification (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Desktop Administrator Associate, or Cisco CCNA) is a plus.

🛠️ Keahlian

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